1. Information We Collect

When you browse our catalogue, request a quotation, or place an order with Fortune Gifts Trading W.L.L ("Fortune Gifts", "we", "us"), we may collect the following information:

• Contact details — your name, company name, email address, phone number, and delivery address.
• Enquiry and order details — the products you are interested in, quantities, branding requirements, artwork files, and order history.
• Communication records — messages you send us through our contact forms, WhatsApp, email, or phone.
• Technical data — IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Prepare and send quotations for corporate gifts and promotional products.
• Process orders, produce branded merchandise, and coordinate delivery across Qatar and the GCC.
• Respond to enquiries and provide customer support.
• Send order updates, sampling and artwork approvals, and delivery notifications.
• Improve our website, product range, and services.
• Comply with legal and accounting obligations in the State of Qatar.

3. How We Share Your Information

We do not sell your personal information. We only share it where necessary to fulfil your order or operate our business:

• Delivery and logistics partners, to deliver your order to your office, venue, or event.
• Production partners, where specialised branding (such as embroidery or engraving) is carried out, limited to the details needed for the job.
• IT and hosting providers that power our website and order systems.
• Government authorities, where required by applicable law.

4. Cookies & Analytics

Our website uses cookies to keep your cart and preferences working, and analytics tools to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings; some features, such as the cart and wishlist, may not work correctly without them.

5. Data Retention & Security

We keep enquiry and order records for as long as needed to provide our services and meet legal, accounting, and warranty obligations. Artwork files are retained to make repeat orders easier, unless you ask us to delete them. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time. To exercise any of these rights, contact us at sales@fortunegiftz.com and we will respond within a reasonable time.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on this page with the date of the last update.